Upon receipt
of package you must inspect all items for damage. Also during
inspection, make sure you received all the items you ordered and
that everything is correct. If you fail to follow this, we will not
be able to file a claim. For all incorrectly sent items you must
contact us within 30 days from receipt. All Claims must be
filed within 30 days after receiving the item.
Returns
accepted on unused items within 30 days of receipt (when you receive
the product). You MUST
CALL to receive important return information
& get a RA # before returning a product. (If the return
procedure is not followed, your return will be refused as it
arrives and returned to you). There will be a 20% Restocking fee on
return orders.
If you ordered
the wrong sized product and are purchasing a different size of the
same item, then we will waive the 20% charge but you are
responsible for all shipping charges. Exceptions are:
any custom cut material (IE: Liner, Underlayment, and all
synthetic turf).
If item
originally had free shipping, the actual cost of shipping and the
20% restocking fee will be deducted from the credit to the
customer. Please allow 1-2 weeks for credits to be
processed. Shipping & Freight charges will not be reimbursed. Returns
made without following proper procedures will be charged a $5.00
fee or more for complications. If you return items to
TJB-INC it is your responsibility to provide tracking
and delivery confirmation. TJB-INC is not responsible for lost or
damaged product shipped by the customer to TJB-INC. If
we sent your item in a shipping container or box, please do the
same if you are returning the item. Packages wrapped just in
paper tend to get damaged in transit and will be refused and
returned to you.
The purchaser is responsible for making the correct purchase for
their application. Although our staff is highly trained, many
customers often leave out or forget important information regarding
their application hindering a proper recommendation.
.
Items that are FREE or included at no charge are NOT
warrantied through TJB-INC. Also if the item fails due to
its non-intended use TJB-INC is not responsible for warranty
for that item. TJB-INC reserves the right to deny any
warranty claims for a no charge, free, or mis-used
item.
