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SKU |
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Description |
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Price |
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Small 8' x 11' Complete Aquascape Pro-Fit Water Garden Pond Kit
In Stock
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30404 |
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Complete 8' x 11' Pro Pond Kit with EVERYTHING you need except rocks & water! |
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$1,389.97
$1,250.97
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| Option | SKU | Price | Weight |
| 8' x 11' Pro Pond Kit | 30404 | $1,389.97
$1,250.97 | 129 |
| 10' x 10' Stream Liner | 29607 | $89.99
$80.99 | 29 |
| 10' x 20' Stream Liner | 29612 | $179.99
$161.99 | 58 |
| 10' x 30' Stream Liner | 29616 | $279.99
$251.99 | 87 |
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Privacy Policy
Thank you for
visiting our TJB-INC On-Line Shopping web site. This privacy policy
tells you how we use personal information collected at this site.
Please read this privacy policy before using the site or submitting
any personal information. By using the site, you are accepting the
practices described in this privacy policy. These practices may be
changed, but any changes will be posted and changes will only apply
to activities and information on a going forward, not retroactive
basis. You are encouraged to review the privacy policy whenever you
visit the site to make sure that you understand how any personal
information you provide will be used.
Note, the
privacy practices set forth in this privacy policy are for this web
site only. If you link to other web sites, please review the
privacy policies posted at those sites.
|
Collection of
Information
We collect
personally identifiable information, like names, postal addresses,
email addresses, etc., when voluntarily submitted by our visitors.
The information you provide is used to fulfill your specific
request. This information is only used to fulfill your specific
request, unless you give us permission to use it in another manner,
for example to add you to one of our mailing lists.
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Cookie/Tracking Technology
The Site may
use cookie and tracking technology depending on the features
offered. Cookie and tracking technology are useful for gathering
information such as browser type and operating system, tracking the
number of visitors to the Site, and understanding how visitors use
the Site. Cookies can also help customize the Site for visitors.
Personal information cannot be collected via cookies and other
tracking technology, however, if you previously provided personally
identifiable information, cookies may be tied to such information.
Aggregate cookie and tracking information may be shared with third
parties.
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Distribution
of Information
We may share
information with governmental agencies or other companies assisting
us in fraud prevention or investigation. We may do so when: (1)
permitted or required by law; or, (2) trying to protect against or
prevent actual or potential fraud or unauthorized transactions; or,
(3) investigating fraud which has already taken place. The
information is not provided to these companies for marketing
purposes.
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Commitment to
Data Security
Your
personally identifiable information is kept secure. Only authorized
employees, agents and contractors (who have agreed to keep
information secure and confidential) have access to this
information. All emails and newsletters from this site allow you to
opt out of further mailings.
|
Privacy
Contact information
If you have
any questions, concerns, or comments about our privacy policy you
may contact us using the information below:
- By E-Mail:
tjb@TJB-INC.com
- By Phone:
(203) 287-0636
|
We reserve the
right to make changes to this policy.
|
Shipping Policy
- Q.What shipping methods do you
offer?
- A. We use USPS, UPS, Fed-Ex, Common Carrier &
Customer Pick-up.
- Depending upon the items ordered and where it is being
ship from, will
- determine the available shipping methods.
TJB-INC ships from
- warehouse locations in CA, CT, IL, GA, & NC.
- Q. What are the shipping
rates?
- A. Shipping rates are very different based on the
weight and size of the product
- you are ordering. You can find out what the shipping rates
will be for you order
- by typing clicking on the orange tab "Determine Shipping
& Sales Tax" on the
- bottom of the shopping cart after you have placed an item
into the shopping cart.
- The listed Real-Time Rate is based upon your "ship to"
address.
-
- Q. Are there items that require
special handling?
- A. Yes, some items are either too large or too
heavy to ship via UPS or USPS.
- In these cases, we use independent freight trucking
companies to ship these
- products. These products are noted as
Truck Ship
Only and may require
- increased shipping costs for services such as residential
delivery, lift gate on the
- truck, or phone ahead scheduling. Please select the
services you would like in
- the shipping section of the cart.
- Q. When will my package be
delivered?
- A. This depends on the shipping method you
selected. We strive to ship our
- products within 48 hours, however, many products will ship
on the same day
- if placed before 11:00 EST Mon -Fri. Orders being ship
via Common Carrier
- or Truck Freight will take from several days to up to 2
weeks depending upon
- the items ordered, location of shipper, weather, & time
of year. You can
- always use the tracking information we send you that will
better answer
- this question.
- Q. How do I track a
package?
- A. When your order ships, you will receive an
e-mail with a link to the
- tracking or Delivery Confirmation (USPS) information.
You may also sign in to
- your account and select "details" on the order history
screen. Note: USPS
- Parcel
Post shipments can not be tracked other methods. These
are
- shipped with a green & black "Delivery Confirmation" sticker that
will be
- scanned by your USPS Mail person upon delivery.
- Q. My package still hasn’t arrived.
What should I do?
- A. You should track your package to see the
scheduled delivery date. If there
- is a problem with the shipment, please contact the shipper
and provided them
- with the tracking information we sent you. Items sent
USPS are sent with
- Delivery Confirmation only and can only be tracked after
they have been
- scanned by your local USPS mail person. USPS does not
have the same
- tracking capabilities as UPS does. If you still
have problems, then contact us
- and we’ll try help you resolve the issues.
- Q. What if I want
to cancel my order?
- A. Since most orders are processed as quickly as
possible (most with-in
- 24-hrs), it will most likely be in-transist and we
can not
stop delivery. It will be
- your responsibility to refuse the
shipment when it arrives and it will be returned
- to TJB-INC at no additional shipping cost to you.
Once an order is submitted,
- it cannot be changed or altered. Also, when submitted, all
canceled orders will
- be subject a 20% cancellation fee regardless of how long
ago the order was
- submitted. If an order has been shipped (paid postage
label applied to shipping
- box), you will also be responsible for
the charged postage.
- Q. For items with free
shipping, does that include areas outside the
USA?
A. Items offered with "free shipping" apply only
to shipments made within the
- contiguous USA. Free shipping does NOT apply for orders to
Hawaii, Alaska,
- & Canada. Additional shipping will be added to
orders to these areas if
- necessary.
- Q. For orders shipped to Canada, what
about PST, GST, Duty & other taxes?
- A. No. The customer
receiving the order is responcible for all duties and
taxes
- charged by their country.
Return Policy
Upon receipt
of package you must inspect all items for damage. Also during
inspection, make sure you received all the items you ordered and
that everything is correct. If you fail to follow this, we will not
be able to file a claim. For all incorrectly sent items you must
contact us within 30 days from receipt. All Claims must be
filed within 30 days after receiving the item.
Returns
accepted on unused items within 30 days of receipt (when you receive
the product). You MUST
CALL to receive important return information
& get a RA # before returning a product. (If the return
procedure is not followed, your return will be refused as it
arrives and returned to you). There will be a 20% Restocking fee on
return orders.
If you ordered
the wrong sized product and are purchasing a different size of the
same item, then we will waive the 20% charge but you are
responsible for all shipping charges. Exceptions are:
any custom cut material (IE: Liner, Underlayment, and all
synthetic turf).
If item
originally had free shipping, the actual cost of shipping and the
20% restocking fee will be deducted from the credit to the
customer. Please allow 1-2 weeks for credits to be
processed. Shipping & Freight charges will not be reimbursed. Returns
made without following proper procedures will be charged a $5.00
fee or more for complications. If you return items to
TJB-INC it is your responsibility to provide tracking
and delivery confirmation. TJB-INC is not responsible for lost or
damaged product shipped by the customer to TJB-INC. If
we sent your item in a shipping container or box, please do the
same if you are returning the item. Packages wrapped just in
paper tend to get damaged in transit and will be refused and
returned to you.
The purchaser is responsible for making the correct purchase for
their application. Although our staff is highly trained, many
customers often leave out or forget important information regarding
their application hindering a proper recommendation.
.
Items that are FREE or included at no charge are NOT
warrantied through TJB-INC. Also if the item fails due to
its non-intended use TJB-INC is not responsible for warranty
for that item. TJB-INC reserves the right to deny any
warranty claims for a no charge, free, or mis-used
item.
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