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5/8/2015 – need just the canvas bag mine has torn?
Response From TJB-INC: The item may be returned for repair to:
Madewell Products
14310 Wicks Blvd.
San Leandro, CA 94577
(510) 352-3222
3/9/2014 – is there a problem with the open top and keeping balls in if bag is in car etc
Response From TJB-INC: Depends, all Madewell Ball Shags have an open top. If you lay it down sideways, balls can fall out. It is primarily made for picking up golf balls so you do not have to bend over to pick them up. For ball storage, use a box or bag.
1/26/2012 – do you have parts for the ball pick-up (on the end of the tube)
Response From TJB-INC: WE DO NOT CARRY THE PARTS BUT YOU CAN TRY THE MANUFACTURER DIRECT
Madewell Products
14310 Wicks Blvd.
San Leandro, CA 94577US
Ph: 510-352-3222
F: 510-352-6502
12/17/2011 – How durable is the zipper?
Response From TJB-INC: That is a subjective question to answer. I can tell you that in over several thousand of these that we have sold, only 2 have had zipper issues. Both were on bags that had been misused. The manufacturer does sell replacement parts direct if necessary in the future.
9/9/2010 – I purchased the original bag shag on 4/10/2003. I was quite happy with your products. But last month the steel clip broke at the base not the end where it pick up balls. I glued it together and tie it up so it won't come off. I still have the receipt and the tag for returning information. Question: Is this the correct address for returning my bag, 14310 Wicks Blvd., San Leandro, CA 94577?
The lady I talked to from your 800 number said she did not know any thing about the returning address.
Response From TJB-INC: Madewell Products
14310 Wicks Blvd.
San Leandro, CA 94577US
Ph: 510-352-3222
F: 510-352-6502
5/1/2010 – is the tube that you use to pick up the balls made from metal? if not could you direct me to one that is?
Response From TJB-INC: Yes, it is aluminum and we sell it.
9/13/2009 – how do i oder
Response From TJB-INC: Go back to http://shop.tjb-inc.com/Product968 and look for "Color & Style of Ballshag". It will be in the upper 1/3 of the screen. Click on the downward pointing arrow and a list of available options will open up. Select the one you want to purchase. Then select the quanity and click on the "Add to Cart" button. The blue column on the right side of the screen will now have your selection(s) listed. Click on the "Checkout" button and follow the instructions.
Let me know if you have any further questions.
... TED
6/25/2009 – Does the aluminum tube retract when not in use?
Response From TJB-INC: No it does not. Also, the top is open.
6/22/2009 – can my handle and bag be replaced and what would be the cost. than you jerry
Response From TJB-INC: Contact the company direct, they will do repairs and sell parts. We only have the complete units. I have found them to be very fair in their parts pricing and you can go direct.
Madewell Products 510-352-3222
3/8/2009 – CAN I PURCHASE JUST THE CANVAS BAG ? MY BAG IS RIPPED AND WOULD LIKE TO REPLACE IT ..I FIGURE IF YOU SEND ME JUST THE BAG WE COULD ELIMINATE SOME OF THE HIGH SHIPPING COSTS ..BY THE WAY IF YOU WOULD SHIP USMAIL YOU WOULD CUT YOUR SHIPPING FEES BY HALF ...THIS IS A FACT ..I SHIP ITEMS ALSO AND HAVE NEVER HAD A PROBLEM WITH ANYTHING ..
Response From TJB-INC: The item may be returned for repair to:
Madewell Products
14310 Wicks Blvd.
San Leandro, CA 94577
They will charge you $11.50.
We do ship most items by USPS but this vender only ships UPS.
2/27/2009 – I bought one of these shag bags new last year. I left it in my cart basket and battery fumes ate up the canvas bag. Is there any way to replace the bag?
Response From TJB-INC: The item may be returned for repair to:
Madewell Products
14310 Wicks Blvd.
San Leandro, CA 94577
They will charge you $11.50.
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