TJB-INC Shipping Policy
Q.What shipping methods do you offer?
A. We use USPS, UPS, Fed-Ex, Common Carrier & Customer Pick-up.
Depending upon the items ordered and where it is being ship from, the system will determine the available shipping methods & prices.   TJB-INC ships from 
warehouse locations in CA, CT, IL, GA, & NC.  For international orders (except Canada), we use Bongo International.  See info at bottom of page.
Q. What are the shipping rates?
A. Shipping rates are very different based on the weight and size of the product 
you are ordering. You can find out what the shipping rates will be for you order
by typing clicking on the orange tab "Determine Shipping & Sales Tax" on the
bottom of the shopping cart after you have placed an item into the shopping cart.
The listed Real-Time Rate is based upon your "ship to" address.
 
Q.  Are there items that require special handling?
A.  Yes, some items are either too large or too heavy to ship via UPS or USPS.
In these cases, we use independent freight trucking companies to ship these
products.  These products are noted as Truck Ship Only and may require
increased shipping costs for services such as residential delivery, lift gate on the
truck, or phone ahead scheduling.  Please select the services you would like in
the shipping section of the cart.
Q.  When will my package be delivered?
A.  This depends on the shipping method you selected.  We strive to ship our
products within 48 hours, however, many products will ship on the same day
if placed before 11:00 EST Mon -Fri.  Orders being ship via Common Carrier
or Truck Freight will take from several days to up to 2 weeks depending upon
the items ordered, location of shipper, weather, & time of year.  You can
always use the tracking information we send you that will better answer
this question.
Q.  How do I track a package?
A.  When your order ships, you will receive an e-mail with a link to the
tracking or Delivery Confirmation (USPS) information. You may also sign in to
your account and select "details" on the order history screen.  Note: USPS
Parcel Post shipments can not be tracked other methods.  These are
shipped with a green & black "Delivery Confirmation" sticker that will be
scanned by your USPS Mail person upon delivery. 
Q.  My package still hasn?t arrived. What should I do?
A.  You should track your package to see the scheduled delivery date. If there
is a problem with the shipment, please contact the shipper and provided them
with the tracking information we sent you.  Items sent USPS are sent with
Delivery Confirmation only and can only be tracked after they have been
scanned by your local USPS mail person.  USPS does not have the same
tracking capabilities as UPS does.  If you still have problems, then contact us
and we?ll try help you resolve the issues.
Q.  What if I want to cancel my order?
A.  Since most orders are processed as quickly as possible (most with-in
24-hrs), it will most likely be in-transist and we can not stop delivery.  It will be
your responsibility to refuse the shipment when it arrives and it will be returned
to TJB-INC at no additional shipping cost to you.  Once an order is submitted,
it cannot be changed or altered. Also, when submitted, all canceled orders will
be subject a 20% cancellation fee regardless of how long ago the order was
submitted.  If an order has been shipped (paid postage label applied to shipping
 box), you will also be responsible for the charged postage. 
Q.  For items with free shipping, does that include areas outside the USA?
A.  Items offered with "free shipping" apply only to shipments made within the
contiguous USA. Free shipping does NOT apply for orders to Hawaii, Alaska,
& Canada. Additional shipping will be added to orders to these areas if
necessary.
Q. For orders shipped to Canada, what about PST, GST, Duty & other taxes?
A.  No.  The customer receiving the order is responcible for all duties and taxes 
charged by their country.
        *** International Shipping Information ***

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with ShopTJB.com as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as your shipping address in the ShopTJB Shopping Cart.
Use the credit card that you have on file with Bongo as the payment method for your international shipping.  Use ShopTJB's shipping charges for delivery to Bongo's USA distribution center 
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!